Refunds and Returns

If you notice an issue with your portrait please contact me as soon as possible.​ Here are some reasons that something may have gone wrong, please read below to find out if these affect you.

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Wrong Address -  You may be liable for reshipment costs once I have confirmed an updated address with you (if and as applicable). If your portrait has already been delivered to the wrong address and we are unable to retrieve it, you may be liable to order a new portrait and provide payment for it.

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Missing - If you're package has not turned up, please let me know and I will contact the courier for you to find out what has happened to it. 

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Changes/cancellation - If you wish to make any changes to the portrait during the process, please let me know as soon as possible. If the portrait has already been finished then I unfortunately won't be able to make those changes or cancel your order so please contact me as soon as you can before I have completed the work.

 

Returns/ refunds - as this is a one off personalised work I am unable to offer returns or refunds.  I update you along the way with photos of the portrait as it progresses so please check and make sure you are happy with everything before I continue and finish the portrait. A refund will be considered if the portrait has turned up damaged and returns are considered when an error has been made on my behalf. However please note that the deposit paid is non refundable. 

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When agreeing on a portrait, I will send you a basic contract. It is nothing scary, and just makes sure we are both protected if anything goes wrong during the process. Please read it over and make sure you are happy with everything before signing and agreeing to the comission as I do not offer returns or refunds.